Queensway Dental Clinic

170 Queensway, Billingham, Teesside TS23 2NT. Tel. 01642 554 667

Oral Surgery

Queensway Durham & Darlington Oral Surgery Service (QDDOSS) and Queensway Teesside Oral Surgery Service (QTOSS) are both NHS services for people needing oral surgery procedures carried out in the County Durham, Darlington and Tees regions.

QDDOSS is available for patients whose doctor (GMP) is based in the County Durham and Darlington region. QTOSS is available for patients whose dentist (GDP) is based in the Teesside region.

Appropriate patients are referred by their own dentists and seen in one of three sites – Darlington, Ferryhill or Stanley for QDDOSS or in Billingham for QTOSS.

Oral Surgery services are free to the patient and incur no NHS charges.

Here are some answers to common questions asked by our patients who have been referred to one of our surgeries for oral surgery:

Why have I been referred to QDDOSS/QTOSS?

Your dentist has identified that you possibly have one of the following issues that requires you to see an oral surgeon:

- A tooth needs to be extracted but it has been considered to be difficult to carry this out

- A wisdom tooth/ teeth needs to be removed

- A fractured or buried tooth root needs to be removed

- Dental trauma

- A dental cyst

- Benign minor soft tissue, such as polyps, mucocele or hyperplasia, needs surgical treatment

- An impacted, ectopic or supernumerary tooth/ teeth requires surgical treatment

- Apicectomy of single-rooted tooth following re-treatment has failure of re-treatment

An oral surgeon has had additional training and is a specialist in this field of dentistry.  It does not mean the procedure will be overly complicated or take a long time – our specialist oral surgeons are very experienced and procedures tend to be done relatively quickly and always comfortably. You can read the profiles of our specialist oral surgeons here.

What will happen when you get my referral?

Once your dentist sends your referral form to Queensway Dental Clinic, one of our receptionists will contact you within 3 days of receiving it to arrange for you to attend a consultation appointment with one of our specialist oral surgeons.

Where can I be seen and how soon?

We will offer you the first available appointment (you can choose to be seen in Darlington, Ferryhill or Stanley for QDDOSS and will be seen in Billingham for QTOSS). We will see you within 5 weeks maximum but if you are in pain we will try our utmost to see you within a week.

Will it cost anything?

No – the NHS service is free for patients with doctors in the County Durham and Darlington area or dentists in the Teesside area.

What will happen at the first appointment? 

You will be asked to fill in a medical history form (please bring details of any tablets or medicines you are taking to your initial assessment) and you may need an X-ray.  You will meet one of the specialists who will discuss the proposed treatment with you and arrange a treatment appointment if you wish.

I am really anxious – what are my options?

We are an oral surgery service but we can offer sedation as well for people who are anxious about having treatment and who are suitable for treatment under sedation. (We are unable to offer NHS treatment to anxious people who need straightforward extractions – they will need to be referred to the local sedation service or be treated privately).

When will I be treated?

We will arrange a treatment appointment with you at a convenient date and time – usually within 3-5 weeks of your assessment but sometimes sooner where possible.

Can I have private treatment?

Yes you can if you wish – please discuss this with the specialist assessing you.

Can I bring children to my appointment?

This is generally fine for the assessment appointment but not for the treatment appointment – and definitely not if you are due to have sedation during your treatment appointment. At your assessment appointment, you will be given a pack of information which will answer your questions about what will happen at your treatment appointment.

Can I eat before my treatment?

It is best if you avoid eating for 2 hours before treatment – but we would encourage you to have a light meal prior to this.

Can I take my usual medication before treatment?

Yes – we advise you not to skip taking any medication prior to treatment.

Will it be painful?

No, in the majority of cases you won’t experience any pain. We will make sure you are numb and comfortable before we start treating you. Our specialists are highly trained and very used to carrying out oral surgery procedures so you are in really good hands.

What about painkillers afterwards?

Please discuss this with the specialist treating you – we can certainly give you a prescription for appropriate pain relief afterwards, although most people are fine to manage any pain caused with over-the-counter painkillers such as paracetamol and ibuprofen.

I am pregnant – will this affect my treatment?

You will not be suitable for all kinds of sedation if you are pregnant though you may be able to have some gas and air (laughing gas) if you are very anxious. You may also need an X-ray for assessment if we do not have an up-to-date one. We will talk to you about this but this is extremely low risk for you and your baby.

Please remember….

We are here to help, so please do not hesitate to discuss your questions or concerns with any of our staff (receptionists, nurses or specialist clinicians). We will do our very best to address these and make your experience with us as pleasant and comfortable as possible. Please call us on 01642 554667 (Billingham) or 01325 381928 (Darlington and Durham) or email reception@queensway.co.uk if you require any more information.

Useful Information

When you have the date of your assessment, please download our NHS patient information:

NHS patient information for Darlington

NHS patient information for Ferryhill

NHS patient information for Stanley

NHS patient information for Billingham

To view maps to our oral surgery sites, click here.

Please note that our Ferryhill Oral Surgery Clinic is located in the Burgess and Hyder Dental Practice, Ferryhill and our Stanley Oral Surgery Clinic is located in Stanley Dental Practice.


Private Oral Surgery 

In addition to the NHS services we offer private oral surgery. We will see you for a consultation and discuss the treatment you require as well as options to have sedation as you wish. You may need an X-ray as part of your consultation appointment which is included in the £70 consultation fee.

We will then give you a quote for the cost of the treatment and arrange a further appointment to suit you. We will normally ask for a deposit to be paid when you make an appointment for your treatment.