As we approach our 11th week in lockdown, our team hopes that you and your family are keeping healthy and well. We are missing all of our wonderful patients and look forward to seeing you all again very soon.

Last week we welcomed the news that dental practices have the green light from the government to open their doors for routine appointments from 8th June. However, we must take steps to ensure we do this by following the same strategy as we have throughout this pandemic – that the safety of our patients, their families and our colleagues comes first.

It is for this reason that we will be adopting a staged re-opening as we adjust to our ‘new normal’ way of working. We need to restructure and re-organise the practice diaries to ensure we comply with all the necessary safety measures and precautions. This specifically relates to how many patients we are able to see, the required gaps between certain treatments and also the number of people we can safely have within the practice at one time.

Therefore, if you had an appointment booked in June, we will have contacted you to inform you that we have postponed your scheduled appointment and will be rearranging this in the very near future.

We are also planning a staged approach to be able to safely welcome back all routine care from 6th July. As we are sure you will understand we need to prioritise those patients who have had problems during the lockdown period and need our urgent attention. We can then steadily progress towards offering all treatments for our patients.

To ensure the rebooking process is managed in a fair and efficient way – we will be prioritising those who have developed a dental problem during lockdown, followed by those who had an appointment booked during the weeks we have been unable to carry out routine dentistry.

We know that many of you will be wanting to come and see us for treatment as quickly as possible, but we hope you understand why this has to be managed carefully and cautiously. Please be reassured that our team have been, and continue to work incredibly hard behind the scenes to prepare, train and plan for the return to work.

If you are experiencing or develop acute dental symptoms between now and then, please do not hesitate to contact us for advice. We would much rather hear from you and see what we can do to help. We are operating a skeleton staff at present so if you are struggling to get in contact via the phones then please email reception and we will respond as soon as we can.

We look forward to seeing you soon and we are incredibly grateful for your patience and understanding during this difficult time, along with the kind messages of loyalty and support we have received. If you have any queries about this message or your treatment, please contact us via email at

Stay safe,

The Queensway Team

As we phase in the re-opening of our practices, we are embracing the ‘new normal’ with open arms (or mouths) more than ever and providing virtual consultations online. We will still very much be on the other end of this fantastic new service for those of you who would like to get started with your smile journey! This service is all from the comfort of your own home – allowing you to make an informal decision in your own time!

The way our virtual consultations work is really easy. All you need to do is send us some photographs of your teeth and let us know what you would like to change about your smile. We will then arrange a virtual consultation with you via a Zoom video call, a link will be sent to you prior to the consultation.

During the appointment we can give you a general idea of treatment options, cost and payment plans. We will also be able to answer any questions that you may have about dental treatment and arrange an appointment for you at our Billingham or Jesmond practice when it is safe for us to do so.

It’s NATIONAL SMILE MONTH so we wanted to give you something to level up your lockdown and make you smile! 

To be in with a chance of winning the following prizes worth over £600;

All you have to do is head over to our Facebook or Instagram page and; 

  • Follow @queenswaysmiles and @queenswayskin
  • Tag two friends
  • Share to your story and tag @queenswaysmiles and @queenswayskin.

The competition will end on 18 June. Good luck everyone.

Ts&Cs apply. Open to Instagram and Facebook users and the winner must be available to come to either our Billingham or Jesmond practice.


Join facial aesthetic practitioners, Dr Uzma Olbrich and Dr Rebecca Hierons with a glass of your favourite fizz as they host their first Facebook Live.

If you’re interested in learning more or have a question about your own skincare; follow Queensway Skin Clinic , tune in, type a question and listen to the region’s expert on ZO Skincare.

Finally, please do keep in touch via Facebook, Instagram or via our live chat on

Share your smiles, share your stories – we all love seeing them and now more than ever these lift our spirits.