Treatment Advisor 

We have an exciting opportunity for treatment advisor to join our Billingham team. The ideal candidate will be a qualified and experienced dental nurse wanting a new challenge and to progress into the exciting role of treatment advisor.

Responsibilities include:

  • Responding to all new patient enquiries
  • Co-ordinating patient’s appointments
  • Being a point of contact for patients throughout their treatment journey
  • Answering patient questions on treatment plans
  • Setting up practice finance and payment plans for patients
  • Making daily updates to the patient relationship marketing system
  • Corresponding effectively and accurately with the dental team regarding patient progress
  • Providing 5-star customer service at all times
  • Attending marketing events on behalf of the practice when required
  • Participating in staff meetings when required
  • Preparing and providing monthly reports as requested by the management team

Essential experience/ qualifications:

  • GDC registered
  • National Certificate for Dental Nurses or equivalent
  • Excellent spoken and written communication skills
  • Experience of working in a fast-paced, customer focused environment
  • Proficient computer skills in outlook, word and excel

Beneficial experience/ qualifications:

  • Knowledge of working on the ‘SFD’ dental software system
  • Experience of using customer relationship management (CRM) systems

Personal attributes:

–              Good people skills

–              Caring and considerate manner

–              Enthusiastic, positive and professional attitude

–              Team player

–              Pro-active approach

–              Proud ambassador of the Queensway brand


Full Time Position – Monday-Friday. 8.45am – 5.30pm


To be discussed at interview

Closing date:

Monday 3rd September 2018

To apply:

Please send a covering letter and current CV to:

Colette Meek, Queensway Dental Clinic, 170 Queensway, Billingham, TS23 2NT or email