Vacancies

 

Vacancies

Treatment Advisor

We have an exciting opportunity for treatment advisor to join our Billingham team. The ideal candidate will be a qualified and experienced dental nurse wanting a new challenge and to progress into the exciting role of treatment advisor.

Responsibilities include:

  • Responding to all new patient enquiries
  • Co-ordinating patient’s appointments
  • Being a point of contact for patients throughout their treatment journey
  • Answering patient questions on treatment plans
  • Setting up practice finance and payment plans for patients
  • Making daily updates to the patient relationship marketing system
  • Corresponding effectively and accurately with the dental team regarding patient progress
  • Providing 5-star customer service at all times
  • Attending marketing events on behalf of the practice when required
  • Participating in staff meetings when required
  • Preparing and providing monthly reports as requested by the management team

Essential experience/ qualifications:

  • Excellent spoken and written communication skills
  • Experience of working in a fast-paced, customer focused environment
  • Proficient computer skills in outlook, word and excel
  • Experience of using customer relationship management (CRM) systems

Beneficial experience/ qualifications:

  • GDC registered
  • National Certificate for Dental Nurses or equivalent
  • Knowledge of working on the ‘SFD’ dental software system

Personal attributes:

  • Good people skills
  • Caring and considerate manner
  • Enthusiastic, positive and professional attitude
  • Team player
  • Pro-active approach
  • Proud ambassador of the Queensway brand

Hours:

Full Time Position - Monday-Friday. 8.45am-5.30pm

Salary:

To be discussed at interview

Closing date:

Friday 12th October 2018

To apply:

Please send a covering letter and current CV to:

Colette Meek, Queensway Dental Clinic, 170 Queensway, Billingham, TS23 2NT or email

Colette.meek@queensway.co.uk


Dental Reception Manager

We are looking for an enthusiastic dental reception manager to lead our front of house team in Billingham. The ideal candidate will have previous managerial experience, a proven track-record of working towards and exceeding targets and KPI’s. A confident manner and impeccable communication skills are essential to ensure the smooth day to day running of a busy reception.

Responsibilities include:

  • Setting and meeting KPI’s
  • Preparing and sharing reports as requested
  • Day-to-day management of the reception team
  • Welcoming patients to the practice and ensuring a comfortable and relaxed environment is maintained
  • Providing exemplary customer service
  • Assisting patients with booking appointments and making payments
  • Ensuring that every patient leaves the practice after their appointment having a 5 star experience
  • Leading team meetings and delivering customer service training when required
  • Participating in managers and partners meetings when required
  • Following practice policies and procedures

Essential Experience:

  • NVQ L4 or equivilant in Leadership and Management
  • Experience of working in a managerial role
  • Excellent spoken and written communication skills
  • Proficient computer skills in outlook, word and excel

Beneficial Experience/ Qualifications:

  • Dental experience
  • Experience of using customer relationship management (CRM) systems
  • NVQ L3Customer Service

Personal attributes:

  • Ability to lead
  • Proactive to change
  • Team player
  • Professional attitude
  • Proud ambassador of the Queensway brand

Hours

Full time position: Monday to Friday 8.30am – 5.30pm.

Salary:

To be discussed at interview

Closing date:

Friday 12th October 2018

To Apply:

Please send a covering letter and current CV to:Colette Meek, Queensway Dental Clinic, 170 Queensway, Billingham, TS23 2NT or email: colette.meek@queensway.co.uk

-->Dental Nurse

A fantastic opportunity has arisen for an experienced and enthusiastic dental nurse to join our team. Based in Billingham, the role will involve assisting in the delivery of a range of private dental services including restorative dentistry and dental implants. This is a superb opportunity for a dental nurse to work in a fully computerised, private practice with great career prospects, training and support.

Responsibilities include:

NEBDN Certificate or NVQ 3 for Dental Nurses

Experience required:

  • Relevant experience of working in a general dental Clinic, hospital or community service.
  • Computer literacy.
  • Effective communication with people both work colleagues and the general public.

Personal attributes:

  • Team player with strong relationship building skills both internally and externally.
  • Pro-active approach – Initiative with consultation.
  • Diligent with good written and oral communication skills.
  • Calm reassuring manner
  • Professional
  • Clean and smart appearance

Hours

Part time. Hours/Days to be discussed at interview.

Salary

To be discussed at interview.

Closing date:

Monday 24th September 2018

To Apply:

Please send a covering letter and current CV to: Colette Meek, Queensway Dental Clinic, 170 Queensway, Billingham, TS23 2NT or email: colette.meek@queensway.co.uk

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Sophie

Invisalign treatment

12 months treatment time