Management

Management Team

Amy England

Amy England

Dental Nurse/HR Assistant
GDC Number: 137261

Billingham practice

NEBDN Certificate in Conscious Sedation, NEBDN Certificate in Radiography, NVQ Dental Nursing

Amy started her dental carer in a Durham based dental practice back in 2000. She went on to do her dental nurse training and was one of the first groups to do the NVQ level 3 in Oral Health. She qualified in 2003 and was fortunate enough to gain employment on the Sedation Department at Newcastle Dental Hospital. Throughout her years of employment, she was able to complete a post qualification in Dental Sedation. She left the Dental Hospital in 2005 and worked as an Orthodontic nurse and a general nurse until 2009 when she started working at Queensway Dental. Since starting at Queensway, she has qualified in Dental Radiography. Her main role was dental nursing until recently she took on the role of supervisor to Queensway’s Patient Support Advisors and supporting the HR team.

How long have you worked at Queensway?

I will have worked for Queensway for 10 years this coming August 2019

What do you enjoy most about working for Queensway Orthodontics?

The thing I love most about working for Queensway is its diversity and dedication to ensuring patients are dealt with in the best possible way. I am proud to work as part of a team that are highly qualified, including the nurses and reception.

Where would a patient usually find you in the practice?

Currently patients will find me in the oral surgery clinics in Ferryhill, Billingham and occasionally Darlington. I can also be found on the reception desk in our main building at Billingham or in the Patient Support Hub.

What is the most rewarding part of your job?

The most rewarding part of my job is when a patient leaves the practice happy and we get a thank you.

What do you enjoy doing out of work?

My time outside of work is spent mainly with my 8 year-old twins. We enjoy short bike rides and exploring the countryside or going to the beach. We enjoy going to the cinema or film night at home and like travelling to different parts of the country (but our most favourite part is going up to Scotland).

What makes you smile?

Firstly, my children make me smile when they are not fighting with each other. My colleagues make me smile and are always there to support me when needed. Patients make me smile when they are happy with their visit to Queensway Dental.

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Jennie Ingledew

Jennie Ingledew

Lead Dental Nurse
GDC Number: 127510

Billingham practice

NEBDN Certificate in Oral Health Education, NEBDN Certificate in Radiography, NVQ Dental Nursing, NEBDN Certificate in Dental Sedation Nursing, Extended Skills Fluoride, NEBDN Certificate in Dental Implant Nursing

Jennie qualified as a dental nurse in 2001 and joined the Queensway team in March 2007. She spent many years working with Dr Paul Averley before leaving on maternity to have her son. Upon her return, she joined the management team in a governance/admin role, supporting the nursing team and Clinical Governance Lead, Colette and most recently with post qualifications.

What do you enjoy most about working for Queensway?

I enjoy all aspects of my job and I find it very rewarding. I enjoy supporting the nursing team in their job role and helping Colette with post qualifications for nursing staff. I have also recently completed an award in Teaching and Education.

Where would a patient usually find you in the practice?

I am located in the management office or in one of the surgeries.

What is the most rewarding part of your job?

I find everything in my job rewarding, but getting the job done is my main priority.

What do you enjoy doing out of work?

I enjoy spending time with my family, especially my little boy outside of work. I enjoy socialising with friends and shopping!

What makes you smile?

Eating and spending money I don't have!!

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Colette Meek

Colette Meek

Clinical Governance Lead/Dental Nurse Tutor

Billingham practice

NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedation, BA (Hons) Further Education and Training, NEBDN Certificate in Oral Health Education, NEBDN Certificate in Radiography

GDC Number: 119314

In 1990 Colette started working as a dental nurse at ICI Wilton in Redcar. Colette gained the National Certificate in Dental Nursing and went on to complete post-qualifications in Oral Health, Sedation and Radiography. Colette joined Queensway in 1998 as a dental nurse and completed her teaching certificate.

Colette then worked at the North East Chamber of Commerce until 2005 where she trained dental nurses for the NVQ level 3. Colette also completed her D32/D33/D34 assessor and internal verifier award at the North East Chamber of Commerce.

Colette graduated from Northumbria University in 2004 gaining a BA (Hons) in Further Education and Training. In 2005 Colette completed her Post Graduate Certificate in Education from Sunderland University.

Colette returned to Queensway as Clinical Governance Lead /Dental Nurse Tutor in 2005.

In 2010 Colette gained NEBDN accreditation for Queensway. She continues to deliver dental nurse post qualification training in Sedation, Oral Health and Radiography. Colette is currently developing further courses for dental nurses. Colette also ensures all governance requirements are in place to protect patients and staff.

Most recently Colette has gained extended skills in fluoride and impression taking.

Outside work Colette enjoys spending time with her husband and two boys, as well as taking part in sports and running.

What makes you smile?

Holidays and Prosecco


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Vicky Philipson

Vicky Philipson

Business Development Manager

Billingham/Jesmond practice

Tell us a little bit about your career history

I followed my childhood dream and qualified as a Paediatric staff nurse at Teesside University in 1998. Following 10 years of working within the Paediatric setting of Neurology and Bone Marrow transplants, I decided to have a change in career and found myself in the world of medical devices working with the Critical care and Theatre teams.

In 2009 I was given an opportunity to work within the dental sector and that is where my career with Nobel Biocare and dental implants started. Throughout the huge learning journey of Dentistry, I have been awarded ‘Territory Manager of the Year’ 3 times and was also awarded an ‘Outstanding Achievement award’ in 2013.

While a large proportion of my role with Nobel Biocare was to support and develop clinicians with their implant side of the business, I have also enjoyed the continuation of education and have been involved in setting up and running courses for both dentists and dental nurses. I have also pioneered and set the standard for running quarterly regional study clubs across the UK and Ireland.

I am now delighted to be part of the Queensway Dental team and look forward to being a point of contact for our referring GDP’s and working in different areas across the business in both Billingham and Jesmond.

What makes you smile?

Loads makes me smile but what has to make me smile the most is my boys. They not only make me smile but make me laugh out loud every single day.

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Philip Tadd

Philip Tadd

Finance Manager

Billingham practice

BA (Hons) Accounting and Finance, AdvDipAcc, ACCA

In 2008 Phil graduated from Teesside University with a degree in Accounting and Finance. Phil has gained many years’ experience in the accounting profession working in various forms of business from retail to international imports and exports. In November 2010 Phil joined Queensway Dental Clinic as Accounts Manager. In 2012 Phil embarked on his ACCA (Association Of Certified and Chartered Accountants) qualification, to further his career here at Queensway, with the aim of becoming a fully qualified Chartered Accountant.

Phil’s key roles at Queensway include analysing business and individual’s performance via financial budgets, management accounts and KPI’s whilst handling the day to day running of the income and purchases ledger as well as all other financial aspects of the clinic.

What makes you smile?

Spending time with my wife and two sons, Oliver and Noah.

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Marketing Coordinators

Abbie Brookes

Abbie Brookes

Marketing Coordinator

Billingham practice

Abbie started her career dental nursing locally for five years, after which she decided to progress her education by studying a degree at Manchester Metropolitan University in English Literature and History. Among her studies she worked as assistant copy editor at Like This Press publishing. After gaining her degree, she then went on to work in events management, before progressing her working career in community engagement and marketing.

Where would a patient usually find you in the practice?

You would find me in the marketing office with my partner in crime, Mégan

What do you enjoy most about working at Queensway?

The team, the variety – no two days are the same.

What do you enjoy doing out of work?

I enjoy being outdoors, hiking and running, but also socialising with my friend and family

What makes you smile?

ABBA, a cup of tea, spending time with loved ones and cuddles.

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Coral Pape

Coral Pape

Internal Communications Coordinator

Billingham practice

BA (Hons) Marketing and Retail Management, CAM Diploma Digital Marketing

Coral graduated from Teesside University in 2007 with a first class honours degree in Marketing and Retail Management. Originally from the South East, she decided to make Billingham her permanent home and has been working locally in marketing in both the private and public sector for more than 10 years.

She has since gone on to achieve an NVQ Level 3 in Management and most recently the CAM Diploma in Digital Marketing.

As Communications Manager, Coral’s role involves leading the practice marketing and communications which includes handling the company websites and social media pages, digital and print advertising, organising events for our patients, within the community and our referring dental colleagues.

What makes you smile?
My pug Elvis - he is two years old and a totally pampered pooch.

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Mégan Waggott

Mégan Waggott

Marketing Coordinator

Billingham practice

BA (Hons) Journalism

Following a degree in journalism, Mégan has worked in the PR and communications industry for eight years and has both managed and supported a number of successful results-driven PR campaigns for a broad range of clients including Berghaus, Sunderland City Council, Redcar & Cleveland College and Age UK North Tyneside. She learned a lot during her time in an agency but has always wanted to work in-house for an organisation such as Queensway. She joined the team in December 2016.

What do you enjoy most about working for Queensway?

The people I work with – there’s so many different personalities but there’s a real sense of team spirit and everybody is really friendly. I also enjoy the variety in my role as no two days are the same.

Where would a patient usually find you in the practice?

In the communications office I share with marketing assistant, Jo but my role can mean I’m hopping from one building to the next to interview patients or take a photo for our social media pages – I’ll be the one behind the camera or with a note pad and pen in my hand!

What is the most rewarding part of your job?

A big part of my job is contacting patients at the end of their treatment to see if they would be happy to provide a testimonial and it’s always great to speak to patients who are really pleased with their new smile. I also get a buzz whenever Queensway news has been picked up in the press.

What do you enjoy doing out of work?

Weekends are for spending time with my partner, taking our little girl, Matilda to the park or swimming and visiting family. In my spare time I also run my own online illustration business, Lavender Lane which can keep me busy, especially during wedding season or over the Christmas period.

What makes you smile?

My daughter makes me smile every day and the fact she will be a big sister this summer!

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Management Administrators

Julie Hegedus

Julie Hegedus

Finance Assistant

Billingham practice

Certificate in Dental Reception, NVQ Customer Service, NVQ Team Leader, BTEC Diploma in Dental Reception, BTEC Advanced Diploma in Care Co-ordination

Julie started working at Queensway Dental in 2006 as a receptionist and became Patient Care Co-Ordinator in 2010. She then changed roles to become Finance Assistant in 2015.

What do you enjoy most about working for Queensway?

The colleagues I work with and when we have team events it brings all the practices together.

Where would a patient usually find you in the practice?

In the finance office over in the main building.

What is the most rewarding part of your job?

When I have completed the tasks I have been given each day.

What do you enjoy doing out of work?

Spending time with my grandchildren.

What makes you smile?

My grandchildren

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