Patient support
advisors

 

Patient co-ordinators

Vicky Dimond

Vicky Dimond

Patient Support Advisor

Vicky has previously completed level 2 & 3 apprenticeships in business administration. Before starting work at Queensway she worked in the admissions department at a local college. She now works part time at Queensway while studying for a degree in Business Management.

How long have you worked at Queensway?
I started working at Queensway in January 2018.

What do you enjoy most about working for Queensway Orthodontics?
I enjoy working as part of a friendly and supportive team and helping patients. I like seeing how patient’s smiles progress throughout their Queensway journey.

Where would a patient usually find you in the practice?
In the Patient Support Hub.

What is the most rewarding part of your job?
I like seeing anxious patients get over their fear of dentists and gaining a smile they can be confident in.

What do you enjoy doing out of work?
Going on adventures with my dog, Brodie. I also enjoy spending time with my family and friends.

What makes you smile?
My dog, family, friends… as well as chocolate and a cup of tea!

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Laura McHugh

Laura McHugh

Patient Support Advisor

Laura started working part time in the betting industry when she was at university and stayed on afterwards, progressing to store manager. She spent 20 years working in the shop, at the football ground and at the racecourses before leaving to join Queensway.

How long have you worked at Queensway?
I started working at Queensway in January 2018

What do you enjoy most about working for Queensway Orthodontics?
I love working with the Patient Support Team, they’re like family now. I enjoy working for a company that values their team members, rewarding them and listening, everyone is so friendly and helpful. Also, no two days are the same.

Where would a patient usually find you in the practice?
In the Patient Support Hub, answering calls and live chats.

What is the most rewarding part of your job?
Following a patient’s journey from an initial enquiry to leaving the practice with the smile they deserve, or making a difference when a patient calls.

What do you enjoy doing out of work?
Spending time with my children, at the skate park or the cinema, and eating out. Also, getting together with my family, or my husband’s family in Ireland.

What makes you smile?
Seeing my family happy, especially my girls. Holidaying in Ireland and enjoying a good book.

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Sophie Mohacsi

Sophie Mohacsi

Patient Support Advisor

Sophie started her working career aged 16 with a Business Administration apprenticeship where she both worked and studied at Middlesbrough College. She then did some temp work at various companies before gaining a permanent position at Queensway, living and working in her local town, Billingham.

How long have you worked at Queensway?
I joined Queensway in 2018, so just over a year now.

What do you enjoy most about working for Queensway Orthodontics?
Queensway are a fantastic company and look after their staff very well. We have regular lunch and learn training sessions and huddles and always look to improve our roles. I've met an amazing group of people through working here and made lifelong friends.

Where would a patient usually find you in the practice?
Answering calls in the Patient Support Hub!

What is the most rewarding part of your job?
Booking patients in for new consultations and seeing their smile progress throughout their Queensway journey.

What do you enjoy doing out of work?
I enjoy taking my little girl to new places to enjoy i.e. parks, cinemas, swimming. I've also recently started following my local football team, Billingham Town.

What makes you smile?
My little girl makes me laugh and smile every single day with her cheekiness, jokes and her singing!

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Amy England

Amy England

Patient support supervisor

NEBDN Certificate in Conscious Sedation, NEBDN Certificate in Radiography, NVQ Dental Nursing

GDC Number: 137261

Amy started her dental carer in a Durham based dental practice back in 2000. She went on to do her dental nurse training and was one of the first groups to do the NVQ level 3 in Oral Health. She qualified in 2003 and was fortunate enough to gain employment on the Sedation Department at Newcastle Dental Hospital. Throughout her years of employment, she was able to complete a post qualification in Dental Sedation. She left the Dental Hospital in 2005 and worked as an Orthodontic nurse and a general nurse until 2009 when she started working at Queensway Dental. Since starting at Queensway, she has qualified in Dental Radiography. Her main role was dental nursing until recently she took on the role of supervisor to Queensway’s Patient Support Advisors and supporting the HR team.

How long have you worked at Queensway?
I will have worked for Queensway for 10 years this coming August 2019

What do you enjoy most about working for Queensway Orthodontics?
The thing I love most about working for Queensway is its diversity and dedication to ensuring patients are dealt with in the best possible way. I am proud to work as part of a team that are highly qualified, including the nurses and reception.

Where would a patient usually find you in the practice?
Currently patients will find me in the oral surgery clinics in Ferryhill, Billingham and occasionally Darlington. I can also be found on the reception desk in our main building at Billingham or in the Patient Support Hub.

What is the most rewarding part of your job?
The most rewarding part of my job is when a patient leaves the practice happy and we get a thank you.

What do you enjoy doing out of work?
My time outside of work is spent mainly with my 8 year-old twins. We enjoy short bike rides and exploring the countryside or going to the beach. We enjoy going to the cinema or film night at home and like travelling to different parts of the country (but our most favourite part is going up to Scotland).

What makes you smile?
Firstly, my children make me smile when they are not fighting with each other. My colleagues make me smile and are always there to support me when needed. Patients make me smile when they are happy with their visit to Queensway Dental.

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Sophie

Invisalign treatment

12 months treatment time