Patient support advisors

Louise Cooper

Louise Cooper

Patient Support Advisor

I started working life at the Abbey National mortgage centre as a business support administrator, before qualifying as a Beauty Therapist and embarking on a much enjoyed 20 year career in the spa and salon industry. In 2020 I decided the time was right for a change and joined the Queensway team as a Patient Support Advisor.

Where would a patient usually find you in the practice?

Alongside my colleagues in the patient support hub answering calls.

What makes you smile?

The greeting I receive from my doggies at the end of the day, seeing my kids happy and content in life, along with the occasional glass if fizz with friends and family.

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Elleanor Donaldson

Sophie Mohacsi

Patient Support Advisor

Billingham practice

Sophie started her working career aged 16 with a Business Administration apprenticeship where she both worked and studied at Middlesbrough College. She then did some temp work at various companies before gaining a permanent position at Queensway, living and working in her local town, Billingham.

How long have you worked at Queensway?

I joined Queensway in 2018, so just over a year now

What do you enjoy most about working for Queensway?

Queensway are a fantastic company and look after their staff very well. We have regular lunch and learn training sessions and huddles and always look to improve our roles. I've met an amazing group of people through working here and made lifelong friends.

Where would a patient usually find you in the practice?

Answering calls in the Patient Support Hub!

What is the most rewarding part of your job?

Booking patients in for new consultations and seeing their smile progress throughout their Queensway journey.

What do you enjoy doing out of work?

I enjoy taking my little girl to new places to enjoy i.e. parks, cinemas, swimming. I've alsorecently started following my local football team, Billingham Town.

What makes you smile?

My little girl makes me laugh and smile every single day with her cheekiness, jokes andher singing!

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Laura McHugh

Laura McHugh

Patient Support Supervisor

Billingham practice

Laura started working part time in the betting industry when she was at university and stayed on afterwards, progressing to store manager. She spent 20 years working in the shop, at the football ground and at the racecourses before leaving to join Queensway.

How long have you worked at Queensway?

I started working at Queensway in January 2018

What do you enjoy most about working for Queensway?

I love working with the Patient Support Team, they’re like family now. I enjoy working for a company that values their team members, rewarding them and listening, everyone is so friendly and helpful. Also, no two days are the same.

Where would a patient usually find you in the practice?

In the Patient Support Hub, answering calls and live chats.

What is the most rewarding part of your job?

Following a patient’s journey from an initial enquiry to leaving the practice with the smile they deserve, or making a difference when a patient calls.

What do you enjoy doing out of work?

Spending time with my children, at the skate park or the cinema, and eating out. Also, getting together with my family, or my husband’s family in Ireland.

What makes you smile?

Seeing my family happy, especially my girls. Holidaying in Ireland and enjoying a good book.

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Sophie Mohacsi

Elleanor Donaldson

Patient Support Advisor

Billingham practice

BA (Hons) in Business Management

What do you enjoy doing out of work?

I enjoy travelling, spending time with my family and my boyfriend! Oh, and doing some gardening!

What makes you smile?

Seeing my family happy, my pretty flowers in the garden blooming and exploring new places around the world!

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