Receptionists

 

Reception

Jackie Simpson

Jackie Simpson

Reception Manager

NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedation, Certificate in Dental Reception, NVQ Customer Service, BTEC Advanced Diploma in Care Co-ordination, NVQ Team Leader, BTEC Diploma Dental Reception

Jackie joined Queensway Dental in 2001 and previously worked alongside Dr Ian Lane as a sedation qualified dental nurse. She moved over to the reception team in 2004 and completed courses in customer service, team leading and patient care coordinating.

What do you enjoy most about working at Queensway?

Even after 16 years of working at Queensway, each day is different and it’s great to meet new people.

Where would a patient usually find you in the practice?

On reception in both buildings; upstairs in main and also downstairs in crown.

What is the most rewarding part of your job?

Seeing the same faces on a regular basis and building relationships with those patients.

What do you enjoy doing out of work?

Outside of the practice, I socialise with friends and spend quality time with my daughter, Georgia.

What makes you smile?

My daughter makes me smile every day.

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Alison Powton

Alison Powton

Deputy Reception Manager

Certificate in Dental Reception, NVQ Customer Service, BTEC Diploma in Dental Reception, BTEC Advanced Diploma in Care Co-ordination, NVQ Team Leader, BSc (Hons) Health and Human Sciences

Ali started at Queensway as a receptionist in 2007 and after completing several qualifications she was promoted to Deputy Reception Manager in 2012.

What do you enjoy most about working at Queensway?

I work with a fantastic team of professionals and I enjoy all the different elements of my role. I like to take the time to talk to our patients and finding ways we can provide a first-rate service.

Where would a patient usually find you in the practice?

On the reception desk.

What is the most rewarding part of your job?

When a patient feeds back that they have received exceptional customer service.

What do you enjoy doing out of work?

Getting away for a break with my husband and children, and making improvements to our house and garden.

What makes you smile?

Sunshine, getting out and about and being by the sea.

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Maxine Barker

Maxine Barker

Receptionist

Certificate in Dental Reception, NVQ Customer Service, BTEC Diploma in Dental Reception, NVQ Business Administration

Maxine joined Queensway in October 2008 and due to the growth of the business, in 2010 she was given the opportunity to work in the Darlington practice to provide administration to a small oral surgery team. She has completed NVQ levels 2 -3 in Customer Service and Business Administration, as well as a BTEC Advanced Diploma level 3 in Dental Reception. After a successful five years in Darlington, Maxine returned to Billingham to continue her role.

What do you enjoy most about working at Queensway?

Working alongside my colleagues.

Where would a patient usually find you in the practice?

I have recently just been given my own office at the top of the stairs before the waiting room so either in there or helping on reception in the main building.

What is the most rewarding part of your job?

Being a team player and helping patients.

What do you enjoy doing out of work?

Spending time with my partner Matthew and taking my dog Lady for walks. As well as spending time with family and friends socialising.

What makes you smile?

Weekends

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Jacqui Bromley

Jacqui Bromley

Receptionist

Certificate in Dental Reception, NVQ Customer Service, NVQ Business Administration

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Pippa Cheung

Pippa Cheung

Receptionist

NEBDN Certificate in Dental Nursing, Certificate in Dental Reception, NVQ Customer Service

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Laura Finch

Laura Finch

Receptionist

NVQ Dental Nursing, NVQ Customer Service

I started dental nursing in 2004 and worked at three different practices before moving to Queensway.

I have worked at Queensway just over 5 years.



Where would a patient usually find you in the practice?

In Crown building on reception.

What do you enjoy most about working at Queensway?

Developing a wonderful relationship with our patients.

What is the most rewarding part of your job?

Watching our patients grow once they have started treatment.

What do you enjoy doing out of work?

Keeping fit and spending time with my family.

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Karen Richardson

Karen Richardson

Receptionist

NVQ Customer Service

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Stephanie Oakley

Stephanie Oakley

Receptionist

NVQ Dental Nursing, NVQ Customer Service

Steph started dental nursing in 2009 and worked as a dental nurse in two different practices before moving to Queensway in 2012.

What do you enjoy most about working at Queensway?

I love being part of such a great team and learning about new treatments.

Where would a patient usually find you in the practice?

In the crown building on reception.

What is the most rewarding part of your job?

Getting to know our patients and following their journey and seeing amazing results.

What do you enjoy doing out of work?

Holidaying around the world, spending time with friends, family and my husband!

What makes you smile?

My husband :)

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Leigh Werrett

Leigh Werrett

Receptionist

NEBDN Certificate in Conscious Sedation, NEBDN Certificate in Oral Health Education, NVQ Dental Nursing

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Ann-Marie Hills

Ann-Marie Hills

Receptionist

After leaving school, Ann Marie worked as a trainee dental nurse in Thornaby and Hartlepool for two years and qualified as a dental nurse in 1990. She worked in a dental practice in Hartlepool for 26 years with various roles from receptionist/assistant manager/lead receptionist and general dental nursing. She joined the Queensway team in January 2017.

What do you enjoy most about working at Queensway?

I enjoy working at Queensway Dental because every day is different, challenging, rewarding with patients and working with a great team.

Where would a patient usually find you in the practice?

I work Mon - Fri in the main building on reception.

What is the most rewarding part of your job?

The most rewarding part of my job is making a difference and making the patient journey as smooth as possible.

What do you enjoy doing out of work?

I enjoy running outside of work.

What makes you smile?

The love of my family and friends.

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Jade Seaward

Jade Seaward

Receptionist

I spent a year and a half teaching A-level Law but decided to take a break from the classroom just over a year ago to spend more time with my husband and family. Back in my uni days I was a bartender extraordinaire.

I have been at Queensway for just over a year now, having started in September 2016.

Where would a patient usually find you in the practice?

Patients will almost always find me behind the desk at reception, usually with a coffee in hand but always with a smile.

What is the most rewarding part of your job?

For me the most rewarding part of my job is going on a journey with our most anxious patients and watching their confidence grow with each visit. You know when you have done all you can to help patients when you can see them leave the clinic with a smile on their face.

What do you enjoy doing out of work?

We’re a big ice hockey and ball hockey family so outside of work we spend a lot of time at the forum ice arena watching the Billingham stars or at the Rotheram watching my brother play ball hockey. I also love baking, which goes down a treat with the other half.

What makes you smile?

We have a rule in our house which is you have to belly laugh at least once a day so we always try to make each other smile. We have a rescue cat called Molly, who is as daft as a brush so she never fails to make me grin everyday!

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