Reception

Jacqui Bromley

Jacqui Bromley

Receptionist

Billingham Practice

Certificate in Dental Reception, NVQ Customer Service, NVQ Business Administration

Tell us a little bit about your career history

My first office job was in a garage. I then went on to work in a solicitors as a receptionist. I started work at this dental practice under the previous owner. I then decided to have a career break to concentrate on my family. After my career break I tried my hand at working part time at a market research company, but soon realised I preferred dental reception work and came back to Queensway.

I started working at Queensway when it first opened. I then returned in 2010 after a five year break.

Where would a patient usually find you in the practice?

Patients would normally find me behind reception.

What is the most rewarding part of your job?

The most rewarding part of my job is seeing patients happily walking out of the door, having overcome their dental anxieties.

What do you enjoy doing out of work?

I enjoy spending time with my family and friends, walking, concerts, comedy nights, reading and travelling.

What makes you smile?

Happy people and all of the above make me smile.

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Jen Buchan

Jen Buchan

Receptionist

Jesmond Practice
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Pippa Cheung

Pippa Cheung

Receptionist

Darlington practice

NEBDN Certificate in Dental Nursing, Certificate in Dental Reception, NVQ Customer Service

Tell us a little bit about your career history

At the age of 16 I was living in Scotland and became an YTS dental nurse and attended college once a week for 2 years to gain my national certificate and worked in a busy Dental practice for eight years before returning to England.

How long have you worked at Queensway?

I joined the Queensway team in 2009.

What do you enjoy most about working for Queensway?

I really enjoy meeting people.

Where would a patient usually find you in the practice?

At reception.

What is the most rewarding part of your job?

Helping people who are in pain, leave the practice pain free.

What do you enjoy doing out of work?

I love cooking, reading and watching box sets. I love my cats!

What makes you smile?

Animals and my boyfriend!

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Jade Hogg

Jade Hogg

Receptionist

Billingham Practice

Tell us a little bit about your career history

I spent a year and a half teaching A-level Law but decided to take a break from the classroom just over a year ago to spend more time with my husband and family. Back in my uni days I was a bartender extraordinaire.

I have been at Queensway for just over a year now, having started in September 2016.

Where would a patient usually find you in the practice?

Patients will almost always find me behind the desk at reception, usually with a coffee in hand but always with a smile.

What is the most rewarding part of your job?

For me the most rewarding part of my job is going on a journey with our most anxious patients and watching their confidence grow with each visit. You know when you have done all you can to help patients when you can see them leave the clinic with a smile on their face.

What do you enjoy doing out of work?

We’re a big ice hockey and ball hockey family so outside of work we spend a lot of time at the forum ice arena watching the Billingham stars or at the Rotheram watching my brother play ball hockey. I also love baking, which goes down a treat with the other half.

What makes you smile?

We have a rule in our house which is you have to belly laugh at least once a day so we always try to make each other smile. We have a rescue cat called Molly, who is as daft as a brush so she never fails to make me grin everyday!

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Caroline Keers

Caroline Keers

Receptionist

Billingham practice

Tell us a little bit about your career history

Caroline previously worked in the hospitality industry. After 11 years she decided she was ready for a change, but she still wanted to work with the general public.

How long have you worked at Queensway?

I started working at Queensway in March 2019

What do you enjoy most about working for Queensway Orthodontics?

I enjoy getting to know all different type of patients

Where would a patient usually find you in the practice?

At reception

What is the most rewarding part of your job?

Being able to have wonderful relationship with our patients.

What do you enjoy doing out of work?

Spending time with my family

What makes you smile?

My family :)

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Amy Liddle

Amy Liddle

Receptionist

Jesmond Practice
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Barbara Maule

Barbara Maule

Receptionist

Billingham practice

Barbara has 30 years of customer care experience. After being made redundant in her previous role, Barbara decided she was ready for a change but she still wanted to work with the general public in a customer based role as she loves to work with people.

How long have you worked at Queensway?
I started Queensway in November 2018.

What do you enjoy most about working for Queensway Orthodontics?
I love meeting our patients on a daily basis and that every working day is different.

Where would a patient usually find you in the practice?
In the main reception

What is the most rewarding part of your job?
When a patient lets you know that you have given them excellent customer service.

What do you enjoy doing out of work?
I love spending time with my family and friends and love to travel.

What makes you smile?
My husband and children always put a smile on my face.

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Stephanie Oakley

Stephanie Oakley

Front of House Lead

Billingham practice

NVQ Dental Nursing, NVQ Customer Service

Steph started dental nursing in 2009 and worked as a dental nurse in two different practices before moving to Queensway in 2012.

What do you enjoy most about working at Queensway?

I love being part of such a great team and learning about new treatments.

Where would a patient usually find you in the practice?

In the crown building on reception.

What is the most rewarding part of your job?

Getting to know our patients and following their journey and seeing amazing results.

What do you enjoy doing out of work?

Holidaying around the world, spending time with friends, family and my husband!

What makes you smile?

My husband :)

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Alison Powton

Alison Powton

Data Processor

Billingham practice

Certificate in Dental Reception, NVQ Customer Service, BTEC Diploma in Dental Reception, BTEC Advanced Diploma in Care Co-ordination, NVQ Team Leader, BSc (Hons) Health and Human Sciences

Ali has worked for Queensway Dental since2007. During this time, she hascompletedseveral qualifications. Her role asData Processorinvolves working closely with the Reception Team, and producing reports for the management team.

What do you enjoy most about working at Queensway?

I enjoy my role as Data Processor because it is interesting and varied. I work with the most amazing team of professionals and there is a real ‘work-family’ feel to Queensway Dental, which I love.

Where would a patient usually find you in the practice?

I have a small office which is near the waiting area.

What is the most rewarding part of your job?

It means a lot to me that I am part of a team that I can contribute to in a valuable way. I’m very particular and like to get things just right, andfeel accomplishedhavingcompleteda report which I have presented well.Also, Iembracenewchallenges, and as my role develops I enjoy learning new skills.

What do you enjoy doing out of work?

I am an outdoor person, so I like gardening, walking, beach-time, live music,and getting out with my family.

What makes you smile?

Simple Pleasures – Fresh air, flowers, sunshine, my favourite bands, my kids enjoying themselves.

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Karen Richardson

Karen Richardson

Receptionist

Darlington practice

NVQ Customer Service

Tell us a little bit about your career history

I worked full time in a factory for 31 years after leaving school and decided I needed a career change so became a receptionist for a big name hotel chain where I stayed for two and a half years. I enjoyed the work but in Hospitality it’s shifts over 7 days and open 365 days a year so again a change was needed and I joined a local Dental Practice as receptionist in 2008.

How long have you worked at Queensway?

I joined Queensway Billingham in July 2011 and then came to Darlington Oral Surgery in August 2012

What do you enjoy most about working for Queensway?

I enjoy meeting people from all walks of life and find it easy to converse with patients whilst they are in the waiting area. This is sometimes beneficial to the Surgeons as the patients are sometimes a lot more relaxed when they enter the surgery for treatment.

Where would a patient usually find you in the practice?

Front of House Reception Desk.

What is the most rewarding part of your job?

When a patient is extremely nervous I try to talk to them before treatment about anything & everything, to try and take their mind off what is about to happen– When that patient comes out of surgery smiling and happy saying “Thank you” it makes me feel that I helped them in some way.

What do you enjoy doing out of work?

Spending quality time with family & friends, nice long walks and reading.

What makes you smile?

My family, sunshine & holidays.

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Beth Robinson

Beth Robinson

Receptionist

Billingham practice

Beth previously worked abroad for four seasons as an overseas rep for TUI working in different locations in Spain and went on to work in a spa as a receptionist before joining Queensway.

How long have you worked at Queensway?

I started working at Queensway in April 2019.

What do you enjoy most about working at Queensway?

I like being part of such a big team everyone’s so helpful and friendly! I’m enjoying learning new things about my job role and learning about all the different treatments.

Where would a patient usually find you in the practice?

On reception.

What is the most rewarding part of your job?

I am enjoying getting to speak to patients and learning about their journeys with Queensway.

What do you enjoy doing out of work?

I like to keep fit by going to the gym and going for runs. I also love traveling to different countries, shopping and spending quality time with family.

What makes you smile?

Holidays! Spending time with my family and seeing them happy.

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Jackie Simpson

Jackie Simpson

Receptionist

Billingham practice

NEBDN Certificate in Dental Nursing, NEBDN Certificate in Conscious Sedation, Certificate in Dental Reception, NVQ Customer Service, BTEC Advanced Diploma in Care Co-ordination, NVQ Team Leader, BTEC Diploma Dental Reception

Jackie joined Queensway Dental in 2001 and previously worked alongside Dr Ian Lane as a sedation qualified dental nurse. She moved over to the reception team in 2004 and completed courses in customer service, team leading and patient care coordinating.

What do you enjoy most about working at Queensway?

Even after 16 years of working at Queensway, each day is different and it’s great to meet new people.

Where would a patient usually find you in the practice?

On reception in both buildings; upstairs in main and also downstairs in crown.

What is the most rewarding part of your job?

Seeing the same faces on a regular basis and building relationships with those patients.

What do you enjoy doing out of work?

Outside of the practice, I socialise with friends and spend quality time with my daughter, Georgia.

What makes you smile?

My daughter makes me smile every day.

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Leigh Werrett

Leigh Werrett

Receptionist

Billingham practice

NEBDN Certificate in Conscious Sedation, NEBDN Certificate in Oral Health Education, NVQ Dental Nursing

Leigh previously worked at a small local dental practice before joining Queensway as a dental nurse in 2006 at the aged of 19. Leigh started a family in 2013 and on her return, she became a dental receptionist.

What do you enjoy most about working at Queensway?

Working with a great team.

Where would a patient find you?

At reception in the crown building.

Most rewarding part of your job?

Seeing the difference in a patient’s confidence once treatment is completed.

What do you enjoy doing out of work?

I enjoy spending time with my family.

What makes you smile?

My son

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