Dental Reception Manager
We are looking for an enthusiastic dental reception manager to lead our front of house team in Billingham. The ideal candidate will have previous managerial experience, a proven track-record of working towards and exceeding targets and KPI’s. A confident manner and impeccable communication skills are essential to ensure the smooth day to day running of a busy reception.
Responsibilities include:
- Setting and meeting KPI’s
- Preparing and sharing reports as requested
- Day-to-day management of the reception team
- Welcoming patients to the practice and ensuring a comfortable and relaxed environment is maintained
- Providing exemplary customer service
- Assisting patients with booking appointments and making payments
- Ensuring that every patient leaves the practice after their appointment having a 5 star experience
- Leading team meetings and delivering customer service training when required
- Participating in managers and partners meetings when required
- Following practice policies and procedures
Essential Experience:
– NVQ L4 or equivilant in Leadership and Management
– Experience of working in a managerial role
– Excellent spoken and written communication skills
– Proficient computer skills in outlook, word and excel
Beneficial Experience/ Qualifications:
– Dental experience
– Experience of using customer relationship management (CRM) systems
– NVQ L3 Customer Service
Personal attributes:
- Ability to lead
- Proactive to change
- Team player
- Professional attitude
- Proud ambassador of the Queensway brand
Hours
Full time position: Monday to Friday 8.30am – 5.30pm.
Salary:
To be discussed at interview
Closing date:
Friday 12th October 2018
To Apply:
Please send a covering letter and current CV to: Colette Meek, Queensway Dental Clinic, 170 Queensway, Billingham, TS23 2NT or email: colette.meek@queensway.co.uk
