Environmental Policy

Introduction

Queensway Group consists of the following departments:

• Queensway Dental
• Queensway Oral Surgery Services (part of Queensway Dental)
• Queensway Orthodontics
• Queensway Dental Laboratory.

We are a large organisation with nine sites across Northeast England. We provide a complete range of dental, orthodontics and oral surgery treatment, and serve over 40,000 current patients, both NHS and independently funded, and currently employ 308 staff members.

Queensway Group operates across nine sites. The Laboratory is based in Billingham and is not classed as a separate site; however, environmental data relating to the Laboratory is recorded separately where required for monitoring purposes. The sites are as follows:

We have a small ‘Green Team’ of dedicated staff who work together to organise campaigns and events to engage staff in our environmental goals, as follows:

Governance Lead – Colette Meek (Head of HR and Governance)

Oversees HR and governance across Queensway Group and works alongside the CSR Lead on the development and implementation of the group’s CSR strategy.

CSR Lead – Beth Pinchen

Develops and implements Queensway Group’s CSR strategy alongside Colette Meek, with most of the role focused on iiE-related work, including environmental monitoring, maintaining the EMS and coordinating environmental initiatives.

Green Team Members – Jade Warren and Daisy Robson

Support the implementation of the EMS, contribute to environmental initiatives and help encourage staff engagement in improving the group’s environmental performance.

Better Health at Work Lead – Sam Bolton

Leads the group’s Better Health at Work activities and supports initiatives promoting staff health and wellbeing.

Environmental Policy Statement

Queensway Group is committed to protecting the environment and reducing the environmental impact of all operations.

We recognise our responsibility to operate in an environmentally responsible and sustainable manner while continuing to deliver high-quality dental, orthodontic, and laboratory services to our patients and partners.

Queensway Group is committed to continual environmental improvement, pollution prevention, compliance with relevant environmental legislation, and promoting sustainable practices throughout the organisation.

Our Commitment

We are aware that our organisation has an impact on the environment and recognise the importance of adopting sustainable methods of operating, including reducing our carbon footprint. Having been accredited with IIE Silver award for 2025, we are committed to continue making improvements and to achieve green level for 2026.

The commitment from senior management is paramount to our ambitions to become a more sustainable organisation. It is a part of the agenda and discussed at regular meetings and our Green Team members have been tasked with secondary roles in ensuring the work is carried out to a high standard.

Our environmental commitment can be demonstrated in our EMS Manual and our established objectives and goals, listed below:

Responsibility

Our Green Team, consisting of Colette Meek, Alison Powton, Sam Bolton, Jade Warren and Daisy Robson, are our Sustainability Champions and have designated responsibilities for day-to-day implementation of this policy.

Queensway Group will make this policy available when request to interested parties, including members of the public, and make it available on our company website.

Policy Review

This Environmental Policy will be reviewed annually or sooner if operational, legal, or organisational changes require it.

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